This Privacy Policy describes how Hope House Mauritius (referred to as “we,” “us,” or “our”) collects, uses, and protects the personal data of our website visitors and donors. We are committed to protecting your privacy and complying with the Data Protection Act 2017 of Mauritius.

By using our website at hopehousemauritius.com and providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data to process donations, communicate with you, and improve our services. The types of personal data we may collect include:

• Identity Data: Name, title, and date of birth.
• Contact Data: Billing address, email address, and telephone number.
• Financial Data: Payment card details, and bank account information required to process donations. This data is handled by our trusted payment processor, Peach Payments, and we do not store your full payment card details on our servers.
• Transaction Data: Details about donations and other payments made to us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.

2. How We Collect Your Data

We collect data through various methods:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:
  • Make a donation.
  • Create an account on our site.
  • Subscribe to our newsletter or other communications.
  • Provide feedback or contact us with an inquiry.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, including:
  • Technical and payment service providers such as Peach Payments.
  • Analytics providers such as Google Analytics.
  • Service providers for subscription management such as WooCommerce Subscriptions and Name Your Price.

3. How We Use Your Personal Data

We use your personal data to:

• Process your donations and maintain records of your giving history.
• Manage your recurring subscriptions and process future payments.
• Provide you with information about our projects, news, and events.
• Process and fulfill any orders for merchandise.
• Manage your account and communicate with you about it.
• Improve our website and services to provide you with a better experience.
• Comply with our legal and regulatory obligations.

4. Disclosure of Your Personal Data

We do not sell, trade, or rent your personal information to others. We may share your data with trusted third parties to help us operate our website and services, such as:

• Peach Payments: To securely process your financial transactions.
• WooCommerce Subscriptions: To manage your recurring donations.
• Analytics Providers (e.g., Google Analytics): To analyze website traffic and improve our services.
• Service Providers: We may share data with service providers who perform functions on our behalf, such as IT and system administration services.

All third parties with whom we share data are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

All financial transactions are handled by our payment gateway, Peach Payments, which uses industry-standard encryption and security protocols.

6. Your Data Protection Rights (Data Protection Act 2017)

Under the Data Protection Act 2017, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete data we hold about you.
• Right to Object: You have the right to object to the processing of your data for specific purposes.
• Right to Erasure (Right to be Forgotten): You can ask us to delete or remove personal data where there is no good reason for us to continue processing it.
• Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
• Right to Data Portability: You can request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at the details below. We may need to request specific information from you to help us confirm your identity.

7. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

• Email: [Your non-profit’s contact email address]
• Postal Address: [Your non-profit’s postal address]

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page will be revised accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your data.